Engagis has been managing the Telstra in-store digital display and digital signage network since 2007. In that time we have designed, developed and implemented a number of best-practice digital engagement solutions for Telstra, including the multi-platform Mobile Responder app that works on iPhone, Android or iPad and allows Telstra store employees to report hardware problems directly to technical support. The app solution features real-time case logs and updates, allowing users and support staff to add comments, and an integrated camera function that Telstra staff can use to take and transfer pictures of faulty equipment.
Telstra also relies upon their digital solutions partner Engagis to procure, deploy, install and maintain digital signage in nearly 400 next-generation retail stores. We currently manage and monitor over 5,000 screens round the clock. We are proud to say this is Australia’s largest digital signage network, and also boasts an industry leading up-time.
Among our many supported Telstra digital solutions, Engagis also manages the revolutionary Telstra Customer Experience Centre (CEC) Solution. The CEC delivers Telstra customers a convenient self-service device and even allow staff to showcase the latest products and services via interactive screens. For sales, it’s imperative that our CEC displays and touch screens keep working. The Telstra Mobile Response system is a key part of our ability to maintain this unprecedented up-time Australia-wide.