The operation of a digital network is often complex, with multiple providers supplying software, content, screens, media players, routers, peripherals and internet connections. This complexity often sees issues arise, finger pointing and blame looping between the web of stakeholders.
Engagis is different. We manage Australia’s largest and most complex digital media networks and offer end-to-end accountability for your entire digital enterprise. We maintain a permanent force of more than 210 certified technicians and dedicated teams for each client to manage the support of all our networks. We also deliver optional 24/7 phone, email and on-site support.
This is backed by strong service level agreements with our major clients and partners. We boast an unparalleled up-time exceeding 98%. It’s why we are recognised within the industry as the leader in supporting large-scale digital media solutions. When it comes to digital networks, we’re often asked to “get ‘em up and keep ‘em up” and that’s exactly what we do. This is the defining characteristic of the Engagis Support promise. At the same time, we ensure a balance between maximum quality of service and lowest total cost of ownership.