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Michael Hill

Michael Hill 11


Whilst navigating a challenging landscape from Covid-19, Michael Hill faced a myriad of tech issues caused by poor-quality digital signage equipment and an inability of their previous provider to solve these issues quickly. As Michael Hill’s devices were out of warranty, failure rates were set to increase, and to make matters worse, their in-store music providers were expensive and unresponsive.


Engagis successfully migrated Michael Hill’s digital signage and retail radio across the entirety of their 300+ international network of stores (Australia, New Zealand and Canada), in a matter of months. Michael Hill is now able to enjoy a single provider for both solutions worldwide and have replaced and upgraded all the old hardware and media players.

Key Milestones

Since making the change to Engagis, the number of tech issues experienced by Michael Hill has diminished dramatically, and in the few cases they do have, the resolution time and cost is a fraction of what it was under their previous digital screen provider. As a result of migrating to Engagis, Michael Hill were able to keep their technology support overheads in check during Covid-19, while enabling their support team to focus on other business critical functions outside of signage. Michael Hill improved their customer service experience and reduced retail staff stress. Customers and staff have also been providing encouraging feedback on the music and radio in-store.

Customer Testimonial

Engagis is a delight to work with.

Our process is quite specific when it comes to running our store screen content across three different countries, Engagis was able to adapt their system to suit our needs.

The team is fun, down-to-earth, dedicated to helping in any way they can, and always proactive. We love that innovation is truly one of the ethos they work by.

We’re excited about the new software features that have been rolled out seamlessly and the benefits they will bring in delivering content to our screens.

– David Roocroft | Marketing Operations Manager | Michael Hill

Feeding People in Need Through Retired Technology

In partnership with PonyUp, we have been able to put Michael Hill’s decommissioned technology to use by remarketing it, and more importantly, keeping it out of landfill. In addition, 50% of the resale profit goes to PonyUp’s charity impact partner, SecondBite, who provide meals for people in need.

Key Milestones:

Want to see how this project came to life?

Watch the Michael Hill customer feature video below.

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