Designing the Customer’s Experience

An Omnichannel Approach.



Digital and physical retail spaces are becoming increasingly hybridised, calling the need for an omni-channel approach.

Engagis worked with Telstra to implement the ideal retail journey for their customers, helping to improve the process of moving between digital and physical shopping spaces and making it more interconnected and smooth.


The Benefits

 1. Super-efficient regarding lines or wait-times

 2. Increased customer safety in a post-lockdown world

3. Personalised and seamless experience for the customer who is given the best possible service and follow-up care.

 4. When the customer returns for future purchases, their preferences will be available to those who serve them.

 5. Pre-empting the customers expectations.

Find Out More

Need help crafting a seamless transition between your digital and physical business space? Contact Engagis today to find your ideal flow.