If Content is King, Context is Queen
When we talk of best practices in digital signage content, creativity and messaging are foremost in achieving success. But it’s equally important to show content at the right time and the right place to the right audience.
As the saying goes, timing is everything, even for digital content. You don’t want to showcase beachwear when it’s pouring outside, or push a 200-word article on a window display – unless it’s for a social experiment.
Over the years, we’ve developed a winning strategy for successful content management, helping us work wonders in digital signage.
Location, Location, Location
Where your screen is practically determines what it should be showing. Shops that have a mature digital strategy make use of zones that have clearly-defined purpose.
For instance, your storefront serves to attract passersby, so content should be striking, bold, and colourful, so it catches the eye.
Once they are inside, screens that entertain and engage should continue the journey, telling them where to go. This is where you display highlights, promotions, and informative content about what’s inside.
Transaction areas are for decided customers, so here you could entice them to return with a preview of what happens – an exclusive perk or a discount – on their next visit.
All this content must be well-timed and strategically placed, in order to delight your audience and keep them coming back.
Don’t Drone On
With today’s many distractions, the average attention span of humans has gone down to only eight seconds – a goldfish practically has more attention than that.
Content that attracts should therefore be kept short, ideally between 5 to 12 seconds. In areas with high foot traffic, static content should only play for 5 seconds or less.
If your content is animated, the duration should be extended a bit more. Viewers need some time to read and process moving content. The same applies to longer messages or extra information.
To make sure your content works, it’s best to test it with different audiences and check if they can skim over thrice before it ends.
Repeat 7 Times
You know the feeling you get when you think you’ve seen an ad somewhere before? You probably have, you just weren’t paying enough attention.
Studies say that repetition makes recall stronger, even when the audience isn’t actively watching or listening, that’s why your content should loop constantly.
For better content recall, your viewers must be able to see it at least seven times, whether it’s on a single visit or over staggered views. More exposure to content will make them remember, even without conscious effort.
Playlists Aren’t Just For Songs
Make good use of your digital screens by keeping it up and running with fresh and varying content. Ensure that all of it gets played, and often, through playlists.
You can add content to a playlist and enable it to play on your entire digital network. But to be truly relevant, create different playlists and schedule them well. Have a unique playlist for various zones, dayparts, seasons, and special events.
Ideally, a playlist should play 7-10 different content at any given time to make it interesting and memorable. Any more than that and it becomes a blur. Any less and it easily gets old.
Avoid Going Stale
To make sure your screens don’t turn irrelevant, content must be up-to-date. If you don’t already have a content calendar, you should set one up, and fill it up with all of your store’s important and relevant dates.
If you’re a restaurant or in the food industry, you should be able to promote meals based on dayparts. For retail, banks and real estate, seasonal promotions means seasonal content changes. Schools, universities, libraries and museums know when to post relevant material during the school year.
This means you should be on top of your content calendar, and make sure content is playing when and where it should.
Do Due Diligence
Performing content review and audit at least monthly ensures content management success.
Success does not only mean looking forward with what to publish next, but also looking back to see what worked and what didn’t. Audience feedback is valuable data, one that should always be part of your digital signage planning and strategy.
If you know which content your audience most connected with, you can better plan out your next campaign, craft a more targeted approach and improve your overall content strategy.
Invest in a Good CMS
A content management system lets you store all your content in one place, and manage your entire digital signage network with a few clicks. It allows you to create playlists, schedule content, keep up with your calendar, and track content performance.
Basically, it lets you take care of all of the above.
The best content management is when you can create once, and publish everywhere. It allows you to stay on top of what’s happening with your network, wherever you are.
Learn more about how we successfully do content management here.