Telco’s offerings have expanded greatly over the past decade and telcos are becoming full ICT service providers. Telecommunications is an increasingly complex and competitive sector and leading telcos are transforming their retail environment into a channel where they can engage with customers, let them explore solutions, facilitate transactions and provide support.
Engagis has extensive experience in creating digital touchpoints for telco retail and flagship telcos.
Banking is changing rapidly as an increasing volume of low value transactions are moving to online and mobile.
As a consequence, the traditional branch is being transformed into a more personalised and immersive space where customers can receive advice and education to help them make more complex, high value and high emotion financial decisions.