Hospitals are large complex spaces that rely on a high volume of specialised staff assisting a high volume of patients. It’s a delicate balance of care and efficiency.
Engagis offers solutions for healthcare providers that increase staff and patient satisfaction and improve productivity.
Digital Signage For Healthcare
Effective digital signage for hospitals helps improve the effectiveness and increase the frequency of communication that staff, patients and visitors receive.
Hospitals have frequently changing and critical health information such as COVID –19 protocols and health and hygiene announcements which need to be communicated quickly and effectively. With a secure and easy-to-use centralised digital signage software system, hospital communication teams can quickly and easily update content to their screens through the use of imagery, text and video. Content automation platforms for digital signage such as Storya make the content creation process even easier through the use of pre-approved, brand compliant templates and a streamlined approval process which reduce the time needed to create content, whilst ensuring brand and legal compliance is maintained.
Digital signage for healthcare can provide patients and visitors critical health and safety information, and even entertainment whist they wait for service. Digital sign boards can also display site or ward specific information such as COVID-19 testing clinic information and visiting hours and multilingual messages can be interspersed.
Digital signage for hospitals is a perfect solution for communicating important information to staff, who are often moving around and don’t have a dedicated desk. Digital sign boards ensure that health and safety messages, rosters, policies, staff events and important announcements are communicated regularly to staff and in an impactful way.
A cloud-based and centrally managed content management system allows different content to be scheduled and published remotely to individual screens, departments, wards and hospitals. These digital displays can be placed in many different locations such as waiting rooms, foyers, hallways, lifts, rooms, cafes and even outside.
Queue Management and wait time communication
Waiting is an inevitable part of the provision of health services but providing a more efficient and transparent queueing process results in a more seamless patient experience.
A digital queue management system for hospitals delivered through a self-service kiosk or mobile or concierge with a tablet allows patients to be matched with the most appropriate practitioner based on their unique needs and reason for visit. Bookings can also be set up, giving visitors and patients the ability to book online before entering the healthcare facility.
Live wait times displayed on a digital sign board provides transparency, sets wait time expectations and improves the patient perception that their position in the queue is progressing. SMS notifications can also be sent to patients to alert them of their progress in the queue in case they have moved from the waiting area due to social distancing or other reasons.
At any point in time, there is a large number of people in a hospital, including patients, for whom it is likely their first visit, visiting doctors and new staff. Getting to the right place quickly can be challenging. Hospitals are built upon time sensitive events such as appointments, operations, briefings, training and meetings. If one person is late, it usually impacts many others and can adversely impact many schedules.
Wayfinding solutions from Engagis, using kiosks or digital signage, help patients, staff and visitors navigate their way through a hospital and find the ward, doctor, room theatre or services they are looking for.
Wayfinding solutions include easy to read hospital maps with intuitive ‘3D’ directions. Users can search, pan, zoom and explore a multi-level hospital.
Patient check in systems streamline the arrival process and patient flow and reduce or eliminate labour intensive and potentially error-prone paper-based processes.
A kiosk-based check in system empowers patients with self service registration, provides real-time waiting information and has multilingual capability. Accessibility features allow for comfortable wheelchair usage.
Visitor and Contractor Management Kiosks allow contractors to register their arrival on site before commencing work.
The kiosks present site induction information and check credentials against the contractor database to ensure insurances and licenses are up to date and on file.
Photo capture, live evacuation reports, site induction, time in attendance tracking and reportable auditing of all contractors on site are powerful tools for Work Health and Safety Managers.
Visitor and Contractor Management solutions are used in reception, loading docks and various locations throughout the building
Patient Journey Boards
Patient journey boards are wall mounted touch screens that are used in nursing stations and are a valuable tool for managing the care for every patient within the hospital.
Staff members can check real time patient information, update as required and review the current workload against patient requirements.
A clinical pathway module can be included to systematically manage the patient’s journey across different units and different healthcare organisations – from treatment to rehabilitation including remote monitoring if required.
Digital signage can also be used for external applications or outward facing communications. LED signage is very effective in these situations because of its brightness, ruggedness for outdoor use and its ability to be customised in terms of dimensions, shape and curvature. It is particularly effective in large formats.
Hospitals can use LED signage either within the building, but facing out or as fully outdoor signage.
Typical uses are hospital identification, branding, welcome messages, directional information, parking instructions, opening hours and visiting hours.
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