At Engagis, we don’t just support technology – we support your business continuity. Our ISO-certified support services are designed to deliver fast, expert assistance across digital signage, workplace technology and integrated display solutions. Whether you are managing a single site or a national network, we ensure your systems stay online, optimised, and effective.
Certified, Reliable, and Always-On Support for Your Digital Infrastructure
Trusted by Australia’s leading retailers and organisations
What You Can Expect from Engagis Support
24/7, 365 Days Helpdesk Access
Our support team is available around the clock via phone or email
Remote Diagnostics & Troubleshooting
We resolve most issues remotely, often before you even notice them
Onsite Field Services
When remote support isn’t enough, our national network of field technicians can be dispatched to your site/s
Proactive Monitoring
We use advanced monitoring tools to detect and resolve issues before they impact your business and record & track them for further diagnosis and future reference
Software & Firmware Updates
We keep your systems secure and up-to-date with the latest features and patches
Hardware Repairs & Replacements
We manage warranty and non-warranty repairs, including logistics and swap-outs
Meet the Team Behind the Tech
See how our Support Manager, Samir, leads the Support Team to achieve customer satisfaction
ISO Certified
At Engagis, we pride ourselves on our commitment to excellence. Because we take your business seriously, we take our business seriously. We’re ISO certified for Information Security Management, Quality Management, Environmental Management and Occupational Health & Safety Management.
Industry-Leading Uptime & Performance
99%+ solution uptime across 80,000 + connected devices
99.9% CMS uptime for content management systems
24x7x365 support coverage with proactive monitoring
Customisable and frequent checks on business-critical and high-profile solutions
Full SLA reporting on case types, resolution times, and performance metrics
Our Service Level Agreements (SLAs)
Before deployment, we work with you to define SLAs tailored to your business needs. These agreements outline:
- Response and resolution times based on defined priority levels
Commitments and contact options - Clear escalation paths and accountability
- Customisation options for faster resolution, including inventory management
- Regular performance reporting, SLA compliance tracking, and root cause analysis
We offer full SLA reporting on case types, resolution times, and performance metrics to ensure transparency and continuous improvement.
Support Packages That Fit Your Needs
Essential Support
- Phone and email support
- Access to trained digital media specialists
- Proactive device management
- Remote diagnostics and resolution
- Onsite technician dispatch (when required an optional extra)
Enterprise Support
- All Essential Support features, plus:
- Onsite technician callouts at no extra cost
- Pre-staged support stock for rapid hardware replacement
- Priority routing of cases
- Warranty management
- Pro-active management of your support case in accordance with signed SLA
Proactive Monitoring & First-Contact Resolution
Our technical teams are your first point of contact. We detect and resolve issues before they impact your operations, using advanced monitoring tools and ticket-driven case management.
Frequently Asked Questions (FAQs)
To help you get the most from your digital signage network, we’ve answered some common support questions. Learn how quickly we respond, what hardware we support, and how remote troubleshooting can keep your system performing at its best.
What’s your typical response time?
Response times vary by issue severity—see our SLA for full details. Please note we respond to most issues within 2 hours.
Do you support third-party hardware?
Yes, we support a wide range of third-party devices as part of our integrated solutions.
Can you help with remote support?
Absolutely. Many issues can be resolved remotely without the need for a site visit. We can also manage your existing digital signage platform.
Your Digital Signage & AV Starts Here
Get expert guidance, reliable delivery, and ongoing support - end to end. Talk to our team about solutions tailored to your organisation.