Modernise Customer Flow and Service Delivery with Queue Management

Reshape the way your customers wait, improve their customer experience and the efficiency of your service delivery.

Queue Manager help organisations and their employees manage, track and prioritise customer service to ensure timely and efficient delivery to every customer and makes sure they are matched with the most relevant service person.

Queue Management solutions from Engagis make it easy for customers to set appointments and wait from anywhere because they can be notified by SMS when they have reached the head of the queue and staff are ready to serve. Customers can make an appointment online, check status and receive communications and alerts via email and SMS.

Trusted by Australia’s leading retailers and organisations

Manage expectations, reduce customer wait times & improve your overall efficiency

Unfortunately, juggling resources to manage service levels is a constant challenge but Queue Manager improves the efficiency of your processes, provides status information at your staff’s fingertips so they can communicate with customers and real time wait time display means customers can better utilise their wait time which reduces the perceived wait time.

Software Features

Real time tracking

Know which staff are available and which queues need attention as customers enter your store.

Notifications

Send updates to your customers regarding their position in the queue.

Events Integration

Create in-store events, and enroll participants through the floor manager app.

Configuration and Reports

Change queue categories and view up to date reports.

Self Sign Up

Encourage customers to join the queue without any hassle.

Appointments and Bookings

Configure staff rosters and allow your customers to book appointments.

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