Going Beyond the Screen: Integrating Digital Signage with Engagis

Digital signage is a powerful tool for engaging customers and enhancing brand presence. Engagis goes beyond just installing screens, we provide comprehensive solutions that integrate seamlessly into your business. From smooth installation and proactive maintenance to effective content management, Engagis ensures your digital signage network performs at its best.

Seamless Installation Process

Engagis offers a comprehensive range of services designed to ensure your digital signage installation is smooth and effective.

(1) Transition & Migration Services

Many organisations have invested heavily in digital signage but aren’t seeing the results they hoped for. Common issues include outdated hardware, limited functionality in content management systems (CMS), poor user interfaces, and a lack of 24/7 customer support. If your network is underperforming, Engagis can help. We specialise in upgrading and migrating digital signage networks to improve performance and ROI.

(2) Project Management

Engagis assigns a dedicated project manager to every client, ensuring that every solution is deployed smoothly, transparently, and on time. We take full accountability for the delivery process, which includes sourcing hardware, staging and testing equipment, ensuring site readiness, and coordinating physical installation. When issues arise, we are committed to problem-solving and maintaining our on-time delivery track record.

(3) Procurement Services

Effective procurement is crucial, especially for multi-site rollouts. Engagis has strong relationships with leading hardware vendors, ensuring we get the best prices and delivery terms for high-quality equipment. This careful management of procurement impacts the cost, timing, and quality of your final solution.

(4) Staging

At our Staging and Fulfilment Centre (SFC), we test all screens and media players to ensure reliability before deployment. We conduct rigorous testing to confirm that all hardware can withstand real-world conditions, including dusty or hot environments. This reduces risk, enhances performance, and lowers the total cost of ownership. We also test the final content on screens to ensure it is correctly formatted and visually effective.

(5) Installation Services

Engagis goes the extra mile to ensure your digital media solution is installed on time and functions perfectly. Our installation service integrates all components—screens, media players, CMS, content, power, and internet access—into a seamless system with a single point of accountability. This approach provides our customers with reliability and peace of mind.

Going Beyond the Screen: Integrating Digital Signage with Engagis 1

Ongoing Maintenance and Support

Maintaining your digital signage network is crucial. It’s not just about installation; ongoing support ensures your system stays up and running smoothly.

(1) 24-Hour Helpdesk Support Services

Engagis provides ISO-certified, 24/7 support. This means you have a dedicated team ready to help anytime. Our proactive monitoring detects issues before they become problems. We also manage warranties, keeping track of device statuses and arranging quick replacements if needed. This level of support guarantees high uptime and reliability.

(2) Service Level Agreements (SLAs)

Engagis offers customisable SLAs to match your specific needs. We focus on resolving any issues quickly, especially those impacting your business operations or customer experience. Our rigorous support management process includes:

  • Defined priorities and resolution times
  • Regular performance reporting
  • Root cause analysis to prevent future issues

These agreements ensure you receive consistent, reliable service tailored to your requirements.

Effective Content Management

Effective content management is key to maximising the impact of your digital signage.

(1) Media Management

Managing content isn’t just about uploading files. It’s about ensuring that the right content plays on the right screen at the right time. Engagis handles the entire content delivery process from creation to display. We make sure your content is correctly formatted, avoiding black screens or misaligned visuals.

(2) Content Repurposing

Creating impactful content is an art. Engagis collaborates closely with clients and their agencies to produce and repurpose content that not only looks good on their screens but also achieves marketing objectives. Our team is skilled in graphics, videos, 3D models, video animations, and interactive HTML applications.

Conclusion

Engagis goes beyond the screen to provide a full spectrum of digital signage solutions, ensuring every aspect of your network is optimised for success. From seamless installations to ongoing maintenance and innovative content management, we cover it all. Get in touch with Engagis today to transform your digital signage into a powerful communication tool.

Get in touch