Improve the in-store customer experience across every store, branch, clinic, restaurant and forecourt. Engagis connects digital signage, self-service kiosks, wayfinding and content management in one centralised platform, creating faster, more convenient customer journeys at scale.
Better Experiences in Store, in Branch, in Clinic.
Trusted by Australia’s leading retailers and organisations
Create Better In-Store Experiences at Every Touchpoint
An in-store customer experience is the combination of people, processes, physical spaces and technology that shapes how customers browse, find information, receive service and complete tasks at a location. In-store experience technology connects digital signage, kiosks, wayfinding, content and data so those interactions can be managed consistently across one site or an entire network. Every touchpoint contributes to the overall customer experience.
For organisations operating multiple locations, maintaining a consistent in-store experience can be challenging. Content must be current, systems need to be reliable, and experiences should remain consistent across every site, device and customer interaction.
Engagis helps you improve the in-store customer experience through digital signage, self-service kiosks, wayfinding and content management. Run from one central platform, they lift customer engagement, simplify operations and keep your brand consistent across every site.
Connected In-Store Experience Solutions, Managed in One Platform
One platform gives your teams a simpler way to turn ideas into live customer experiences. Create, schedule and update content across screens, kiosks and wayfinding from one place, while giving each location the flexibility to stay relevant to its customers.
Whether you’re updating promotional content across hundreds of screens, managing self-service experiences, publishing location-specific wayfinding information, or running brand partner campaigns across the network, everything can be controlled through one platform.
Centralise Every Customer Touchpoint
Create and manage content across your entire in-store network from a single source of truth.
- Digital signage and promotional displays
- Self-service kiosks
- Interactive customer experiences
- Wayfinding and store directories
- Corporate and operational communications
By centralising content management, organisations can maintain consistency across every location while reducing the time and effort required to deploy updates.
Deliver Relevant Experiences at Scale
Different locations often require different content. Engagis enables businesses to deliver location-specific, audience-relevant experiences while maintaining brand consistency.
Publish targeted content based on:
- Store location
- Product range
- Promotions and campaigns
- Time of day
- Customer needs
- Operational requirements
This helps ensure customers receive timely, relevant information wherever they engage with your brand.
Simplify Multi-Site Management
Managing technology across a national network shouldn’t require multiple vendors and disconnected systems.
Engagis supports organisations with:
- Centralised content management
- Remote device monitoring
- Platform administration
- National deployments
- Ongoing support and maintenance
This creates a scalable foundation for organisations looking to improve the in-store experience across a single site or hundreds of locations.
Turn Technology into Better Experiences
Technology should do more than display content. It should create seamless customer journeys that reduce friction and improve engagement.
By combining digital signage, kiosks, wayfinding and content management into a connected ecosystem, organisations can:
- Improve customer engagement
- Reduce wait times and service friction
- Support customer self-service
- Enhance navigation and discoverability
- Maintain consistent brand experiences
- Improve operational efficiency
The result is a more connected, convenient and engaging in-store experience for customers, supported by a platform designed for enterprise-scale deployment and management.
Capabilities Across Every Touchpoint
Digital Signage
Cloud-based digital signage software that puts the right content on the right screen at the right time, with centralised control across multiple locations rather than site-by-site management.
E-paper displays
Paper-like, high-visibility screens. Ultra-low power draw and strong readability in bright or low light make e-paper a cost-effective, eco-friendly alternative to printed signage, so messaging stays dynamic without the ongoing cost or waste of print.
Electronic shelf labels
Real-time, centrally managed pricing at the shelf edge. ESLs remove manual ticketing, cut pricing errors and keep shelf-edge communication accurate and consistent across every store, improving efficiency, compliance and the shopping experience.
Self-service and kiosks
Interactive kiosk solutions and self-checkout technology - order, check in, look up, pay, check out. These experiences shorten queues and take transactional work off your team, so staff can focus on helping customers.
Wayfinding and in-store navigation
In-store wayfinding displays, digital store directories and in-aisle guidance, so people find what they came for without having to ask.
Retail media and brand partner content
Publish supplier and brand partner campaigns on your screens, scheduled by site, zone and time of day, with reporting on what played and where. Your screen network becomes a channel your suppliers can buy into rather than a line of cost.
Connected journeys and integrations
Create seamless customer journeys by integrating in-store experiences with the platforms that already power your business. From click-and-collect and loyalty programs to online product catalogues and real-time stock visibility, Engagis helps bring digital capabilities into the physical environment.
Audiovisual and in-store audio
Sound and large-format display specified for the space, so the room works as well as the screen does.
Content management and data
One retail content management platform for national rollout and local relevance, plus in-store screen analytics and digital signage reporting on what played, where, and what it moved.
Enterprise rollout and managed services
National digital signage rollout and managed retail technology services across Australia, covering multi-site deployment, installation, migration, monitoring and ongoing support.
In-Store Experience, by Industry
What better in-store experience means depends on what you sell. The pressure in a pharmacy is not the pressure on a fuel forecourt, so we build to the vertical rather than to a template.
Retail
Range clarity, promotional accuracy and queue management across a national fleet.
Fuel & Convenience
Fast decisions in a small footprint, with content that changes by time of day.
Pharmacy
Professional trust, health information and privacy at the counter, plus self-service for the routine transactions.
Banking & Financial Services
Fewer counters and more advice, with screens that explain products in a branch that has changed shape.
Quick Service Restaurants
Order accuracy, throughput and menu boards that update themselves across every site.
One Partner, End to End
Most in-store experience programs don’t fail because of the technology. They fail in the handovers between strategy, software, hardware, installation and support.
One supplier develops the concept, another provides the hardware, a third manages the software, and when something stops working, nobody owns the outcome.
Engagis brings everything together under one partner. From strategy and solution design through to deployment, content management and ongoing support, we help organisations deliver connected in-store experiences that perform day after day.
Software & Hardware
We provide the technology that powers the experience, including digital signage, kiosks, wayfinding, content management and the supporting infrastructure required to operate at scale.
Deployment & Installation
Whether you're rolling out to ten locations or hundreds, we plan deployment around your operational requirements and install with minimal disruption to staff, customers and trading hours.
Managed Services & Support
The work doesn't stop after launch. We provide ongoing monitoring, support and management services to help keep your network performing as intended. From content updates and device health monitoring to troubleshooting and maintenance, we're there when you need us.
Frequently Asked Questions (FAQs)
How do digital screens improve the in-store, in-branch or in-clinic experience?
Digital screens improve the in-store customer experience by delivering timely product information, promotions, queue updates and wayfinding at the point customers need them. They can reduce friction, increase engagement and free staff to focus on higher-value interactions.
How do you manage digital signage across multiple store locations?
Manage digital signage across multiple locations with a cloud-based content management platform that controls screens, schedules and permissions from one place. Content can be published across the entire network, tailored for individual locations and updated in real time, helping organisations maintain brand consistency while supporting local campaigns, promotions and operational requirements.
What's the difference between digital signage and self-service kiosks?
Digital signage is designed to inform, promote and guide customers through visual content and messaging. Self-service kiosks enable customers to complete tasks themselves, such as browsing products, placing orders, checking in or accessing information. Together, they create a more engaging and efficient in-store experience.
How long does it take to roll out an in-store experience solution?
Deployment timelines vary depending on the number of locations, technology requirements and installation considerations. Engagis works with organisations to develop a rollout plan that aligns with operational needs, minimises disruption and supports successful adoption across the network.
Can Engagis integrate with our existing systems?
Yes. Engagis is designed to work alongside your existing technology ecosystem and can integrate with a range of business systems, including point-of-sale, loyalty, ecommerce, inventory and customer experience platforms. This enables real-time data and functionality to be surfaced within in-store experiences.
Can we display supplier or partner content on our screens?
Yes. Content can be scheduled and managed across specific locations, screen groups, campaigns or time periods. This allows organisations to support retail media: supplier marketing programs, promotional campaigns and partner content while maintaining control over scheduling and brand standards.
What happens if a screen or device goes offline?
Engagis provides monitoring and support services to help identify and resolve issues quickly. We monitor device status remotely, so your team can act as soon as something goes wrong and screens stay live.
Do I need to replace my existing screens or hardware?
Not necessarily. In many cases, existing screens, devices and infrastructure can be incorporated into a new solution. Engagis can assess your current environment and recommend the most practical approach based on your business requirements and long-term goals.
What does Engagis do for the in-store experience?
Engagis provides in-store customer experience technology across Australia, including digital signage, self-service kiosks, wayfinding, content management, deployment and ongoing support. Since 2001, Engagis has worked with multi-site organisations across retail, fuel and convenience, pharmacy, banking and financial services and quick service restaurants.
Ready to See It in Your Stores, Branches, Restaurants or Clinics?
We’ll walk you through what your in-store experience could look like, site by site, and what it would take to get there.
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